Refund policy

Return & Exchange Policy

We want you to love your purchase. If for any reason you are not completely satisfied, we accept returns under the following conditions:

Returns

• Items must be returned within 7–14 days of delivery
• Items must be unused, unworn, and in original condition
• Items must be returned with original packaging and tags attached

Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order items
• Sale or discounted items
• Worn, damaged, or altered items

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Wrong item received

To request an exchange, please contact us at:
📧 saraiimaniatelier@gmail.com
📱 WhatsApp: +2347030008269

Refunds

• Once your return is received and inspected, we will notify you
• Approved refunds are processed within 3–7 business days
• Refunds are issued to the original payment method

Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos.